Shipping Policy

AUSTRALIA WIDE SHIPPING & DELIVERY

Our Standard Metro orders are shipped with Australia Post.  All monies mentioned below are in Australian Dollars (AUD$).

All orders under 2kg are shipped for $10.20

All orders over 3kg are shipped for $12.00 - $15.00

Some items are taking a little longer than usual at the present time for reasons outside our control.  Under normal circumstances we aim for delivery:

  • Within Victoria 3–6 business days
  • Interstate (Metro shipping): 4–8 business days

Our Express Metro orders are shipped with Australia Post

All orders under 2kg are shipped for $14.00

All orders over 3kg are shipped for $16.00 - $18.00

We can’t guarantee next-business-day delivery at the present time.   For reasons outside our control, some Items may take longer than usual to be delivered.  Under normal circumstances we aim for delivery:               

  • Within Victoria: 1–2 business days
  • Interstate (Metro shipping): 1–3 business days

Metro shipping are to the Postcodes listed below.

(Australian Postcodes not listed below are classed as Regional)

Adelaide Metro

5000-5113, 5115-5117, 5125-5130, 5158-5169, 5800-5999

Brisbane Metro

4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725

Melbourne Metro

3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999

Perth Metro

6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182-6206, 6210, 6800-6990, 6992-6996

Tasmania Metro

7000-7019, 7050-7053, 7055-7108, 7172, 7248-7254, 7258-7329,7800-7999

Regional shipping postcodes are not listed above.

Please Note: If your Australian Postcode is not listed above, we classify your shipping as Regional

 

Regional Standard shipping by Australia Post

All orders under 2kg are shipped for $12.00

All orders over 3kg are shipped for $16.00

For reasons outside our control, some items are taking a little longer to be delivered than usual at the present time.  Under normal circumstances we aim for delivery:

  • Within Victoria 3–6 business days
  • Interstate (Regional shipping): 4–8 business days

Regional Express Metro shipping by Australia Post

All orders under 2kg are shipped for $14.00

All orders over 3kg are shipped for $16.00 - $20.00

For reasons outside our control, we can’t guarantee next-business-day delivery at the present time. Some items may take longer than usual to be delivered. Usually we aim for delivery:               

  • Within Victoria: 1–4 business days
  • Interstate (regional shipping): 1–4 business days

INTERNATIONAL SHIPPING AND DELIVERY

International Shipping

For orders up to 2 KG and under $34.99 we ship for $25.00

For orders up to 2 KG and over $35 we ship for $38.00

For orders of 2 KG and about we contact you via email before shipping

For reasons outside our control, some items are taking a little longer to be delivered than usual at the present time.  Usually, we aim for delivery:

Hong Kong and China

10-15 business days

New Zealand

4-8 business days

United States of America        

9-12 business days

United Kingdom          

10-18 business days

RETURNS AND REFUNDS

Returns

If you change your mind about your purchase, you’re welcome to return the product for free if it meets the below conditions. 

Refund

If returned within 30 days of purchase and in new, unused, resaleable condition.

Exchange/store credit

If returned within 90 days of purchase and is lightly sampled, opened, or unwrapped.

DISPATCH TIMES

We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note: 

During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Sale Campaigns), dispatch times may be longer.

TRACKING

You will receive an email with your tracking information once your order has been processed.

If you are unable to locate your tracking number, or if you have any questions about your shipped order, please email us at petitstresors@gmail.com and we will assist you with your enquiry.

AUTHORITY TO LEAVE (ATL)

To minimise the transmissible spread of COVID-19 our delivery partners are aiming to provide an entirely contactless delivery, so signatures will not be required when delivering your order. All orders will be shipped with Authority to Leave (ATL). ATL deliveries authorise the delivery driver to leave your parcel in a safe location at the delivery address. Alternatively, you can opt to have your order delivered to a P.O Box or secure Australia Post Parcel Locker.

What is deemed a safe place?

‘Safe places’ are considered a secure location (s) at your delivery address where your order is hidden from plain view. A safe place can differ between properties dependent on Courier accessibility. Generally, orders left without a signature may be left behind bins, in power boxes, at your back door or porch area and/or near letterboxes. 

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us at petitstresors@gmail.com.